Tim Pittman, Jr.
Technology strategy and leadership for organizations running mission-critical systems.
Twenty-five years of systems that can't go down: juvenile court records, payments, cash access on the gaming floor, hundreds of freight loads a day, thousands of orders fulfilled each week. I run the firm that builds them, and I still write code.
01 About
I own Interactive Information Systems, a New Orleans–area technology firm established in 2000. I build solutions across strategy, architecture, and code, because the organizations I work with need all three from the same person.
For the past three years I have served as fractional CTO to a national cash-access and payments company — ATMs, reverse ATMs, cashless payment technology, and merchant processing for retailers and entertainment venues across the country. That work covers roadmap, vendor management, architecture decisions, and the compliance obligations that come with moving other people's money.
My longest-running customers are in Louisiana's juvenile justice system. My firm is the premier provider of case management and case processing technology for juvenile courts, district attorneys, clerks of court, detention centers, and juvenile services agencies across the state.
Both carry the same constraints: an outage is public, the people using these systems can't be retrained every quarter, and the data has to be right the first time.
02 Where I work
| Sector | What I do there |
|---|---|
| Payments & fintech | Fractional CTO for a national cash-access and payments operator: ATMs, reverse ATMs, cashless payment technology, kiosks, merchant processing, and e-commerce. Hundreds of transactions a minute, around-the-clock operation. |
| Gaming | Cash access and compliance systems serving more than 200 properties across the U.S. and Canada: ATMs, cash advance and quasi-cash at the cage, redemption and all-in-one TITO kiosks, mobile jackpot processing, and Title 31 AML compliance and reporting. |
| Transportation & logistics | 300 to 400 loads a day run through a full operating platform we built for a national freight broker — flatbed, heavy haul, van, and hot shot, for oil and gas, construction, marine, and telecom customers. Dispatch and truck tracking, claims management, automated invoicing and payment processing, mobile and web apps for third-party carriers, and HR with onboarding and time tracking, integrated with the client's accounting system, FMCSA carrier registration and authority data, and partner systems over API and EDI. We work with carriers of every size, from that national broker to a single local hauler. |
| Justice & government | Case management and processing for juvenile courts, DAs, clerks of court, detention centers, and juvenile services. Statewide since 2004 — more than 110,000 children and families, averaging 5,200 a year. |
| Manufacturing | One manufacturer has run on a platform we built in 2001 and have modernized twice since, including catalog ordering and fulfillment behind a 24-hour, ship-complete standard. |
The common thread is integration under pressure. Most of what we build has to talk to systems we did not write and cannot change, stay standing through an audit, and hold up when several hundred people are using it at once.
03 Approach
It starts with the business, not the software
Everything we build is custom, and it is custom because it is built around how each client operates. Before any architecture, I do the business analysis: sit with the people doing the work, map the process as it really runs rather than how the org chart says it runs, and find where the time and the money are leaking.
That is the part off-the-shelf software cannot do. A package asks you to change your process to match it. My work goes the other way, and the return shows up as fewer handoffs, less rework, faster cash collection, and people freed from the tasks a system should have been doing all along.
Twenty-five years of experience across courts, payments, freight, and manufacturing means I usually recognize the shape of a problem before it is fully described.
04 Depth
Hands-on depth
Strategy is only part of the solution. I still work as a database administrator, data analyst, and designer, and I architect and build applications that run on both Azure and AWS, which is why the architecture decisions I make survive contact with production.
That means I can size a schema, tune a query costing you an hour a night, read the data to find out what is actually happening in the business, and design an interface people will use without a manual.
05 A.I.
Artificial intelligence, in production
I put A.I. into systems that people depend on, not into demos. That means automated monitoring, intelligent document processing, predictive analytics, A.I.-assisted development, and language model integrations wired into real workflows.
The discipline is knowing where it belongs. In regulated work, an A.I. feature has to be auditable, and a wrong answer has to be caught before it reaches a court record or a payment file. That constraint is where most of the challenging design work sits.
06 Engagement
How to work with me
Three ways clients typically engage:
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Build
Custom software and integration work through my firm, with me leading architecture and review.
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Fractional CTO
Ongoing technology leadership on a fraction of a full-time schedule. I take real management responsibility for your development and infrastructure staff: hiring, day-to-day direction, code and architecture review, performance, and accountability for what the team delivers. I partner with your team on roadmap, architecture decisions, budget, and vendor management.
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Technology assessment
A fixed-scope review of your current systems, technical debt, and risks, ending in a prioritized plan you own.
07 Contact
Tim Pittman, Jr.
Principal and Fractional CTO
Interactive Information Systems
Greater New Orleans
Tell me what is breaking, what is slow, or what you are trying to build. I answer my own mail.